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"My scheduled appointment for an oil change was actually scheduled for another date. When I found myself having to go to town for tests at the hospital the day before my scheduled maintenance appointment (I live an hour away), I went into the service department just on the off chance that they could see me that day instead of the next (hoping to save myself another trip). They were awesome and were able to take me right in and took care of my car."
Jim Andrea made my experience buying my first car incredibly enjoyable and overall positive experience. He explained everything clearly and was respectful of my budget. His professionalism and kindness was greatly appreciated. I look forward to continuing a positive relationship with the team at Sydney Mazda.
"I greatly value that the Mazda Service Department does not constantly try to upsell. Previous to my Mazda6 I was a loyal Toyota customer. Toyota lost my loyalty as a result of the constant upselling that occurred with each visit to their service department. Please continue doing what you are doing!"
"The salesperson (Jim Andrea) was well versed in Mazda, giving us confidence to try Mazda for the first time."
"Overall had a wonderful experience with Mazda. Jim Andrea was my sales consultant and he was excellent. I came in unsure of what I wanted to buy but knew the features that I wanted. I spoke with Jim and he got me into the perfect car with all the features I wanted plus many more that I did not expect. Sean Greaves in financing was excellent. He got my payments to pretty well exactly where I wanted them to be with extra warranty. I called Mazda the next day with a question about getting my new vehicle under coated and was answered quickly and effectively. They then directed me to the department on where to set up. It was a fantastic experience and I would gladly recommend Mazda to my friends and family. Very very happy with my new Mazda 6."
"The staff in the service dept was very accommodating and helpful. I had a leak in my tire and they took it right in and fixed it right away, getting me on my way."
"Excellent customer service every time my CX5 requires service. Very friendly and professional staff from the minute you walk in the door. Love my Zoom Zoom!"
-Mary Lita M-
"Very pleased with my service every time. This is my third Mazda!"
"The staff were very courteous and pleasant with the service being done in a very timely manner"
"Robb was very helpful. I appreciate him giving me a loaner car while mine was being serviced"
"Everyone from the front office reception to the back service bays were awesome!"
"Always fast and super courteous service at Sydney Mazda. Will be a return customer"
So happy with the service Sydney Mazda gave me. The brakes went on my car after hours and they took me in the very next morning. I can't go without a vehicle so I was impressed they had me zoom zooming again so quickly later the next day! Very friendly staff and easy to deal with.
"Was an appointment for a recall, service excellent as in previous visits."
"From my first visit to this dealership when I was shopping for a new vehicle, I have had a positive experience. The salesman was accommodating, but never pushy. He did his best to get what we were looking for in the specific vehicle that we choose. The dealership itself is exceptionally clean and inviting, and all who we have encountered there have been friendly"
- Michael P-
"I had a conflict of another appointment, so between Colleen, front desk, and Paul Coleman, they arranged for me to keep a personal appointment that was scheduled for the same time. Great Service! I was going to cancel the car appointment, but they help me keep the car appointment and attend my other personal appointment.
"Very timely repair, very friendly staff and very respectful. They make owners feel that they are of value"
-John Arthur T-
"I called on very short notice for an appointment as it became convenient for me and they were able to pleasantly fit me in. It was appreciated."
"Excellent customer service. Very friendly and helpful staff!"
-Mary L. M-
"I purchased my Mazda brand new in 2015. I noticed there was a little black plastic piece missing from my front bumper. I had mentioned it to Rob who I'm assuming is the Service Manager In Sydney. 2 years went by, while I had my car in for an update and a couple other things, Rob came out of his office with this black plastic part. He had said it's been on his desk for 2 years just couldn't remember the customer. I was kind of blown away that he would remember. Very satisfied with his customer service!"
"Jim was amazing! I'm so happy we got his assistance when purchasing this car!"
They treat you like family. One of the salesmen sat and chatted with us while the car was being serviced, time went by very fast.
"Always super nice and go out of their way to get me back to work on time"
-John Gary C-
"Upon contacting the service department and speaking with Amanda, she went over and above the service I required and also corrected a recall on my vehicle fast and efficiently. It was great customer service. In the past I have been more towards Honda but with the service I received and the quality of the vehicle it will be Mazda from this point forward. Thank you to the service department for all there help and look forward to dealing with them in the future."
"Our sales person, John Vickers was great. He has an excellent approach, not the least bit aggressive but at the same time very engaged with the potential buyer. We were completely satisfied. If we could afford to buy another vehicle right now we'd go back to him in a heartbeat."
"We were treated very well by staff and we appreciated that very much. Thank You"
"I like that I am not always confronted by the suggestion of other work that needs to be done on my car like I was at Toyota. I left Toyota because of this practice in their service department."